Customer Service
We provide Customer Service for customers and prospective customers alike. We
are available to assist with the following:
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License Key replacement
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Product registration and/or activation
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Status of an order
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Missing or damaged product
General questions
If you have questions for customer service, please utilize our new
customer support portal.
Important Customer Service information:
For those eligible to receive upgrades to Kurzweil 3000 Version 12 for Windows
at no charge, no action is necessary. Upgrades will automatically be shipped to
customers who have purchased in the 90-days immediately prior to the release of
Version 12.
License Key Request:
License Keys are only required for use with certain versions of Kurzweil 3000
for Windows (standalone and network). Request a
Kurzweil 3000 for Windows License Key.
Product Registration and Activation:
All current versions of Kurzweil 3000 allow for online registration and
activation directly through the software. For those who would like to register
their Kurzweil 3000 product, please fill out the online
registration form. If you require assistance because of Internet
problems, or you’ve forgotten your username and/or password, please contact Customer Service or call 1-800-547-6747.
Status of an Order:
We’re happy to look into the status of an order you have placed with us. Please
contact
Customer Service and they will e-mail you with the status of your
order.
Please note: If you provide a valid email address to your representative
at the time of the sales order, you will automatically receive an order
acknowledgement and a shipment notification upon shipment of your order.
Missing or Damaged Product:
If you’ve received an order that you believe to be incomplete or if part of all
of your order is damaged in some way, please contact
Customer Service and a representative will be in touch with you to
assist with product replacement.
You should contact Technical Support for help
with any of the following:
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Kurzweil 1000
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Kurzweil 3000 for Windows
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Kurzweil 3000 for Macintosh
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Product Installation
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Hardware Issues
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Scanner problems
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